Privacy & Terms
Updated: August 1st 2023
Welcome to Lightbeam Courier
Lightbeam Courier (“us”, “we”, or “our”) operates www.LightbeamCourier.com (hereinafter referred to as “Service”).
We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy.
SERVICE means the www.LightbeamCourier.com website operated by Lightbeam Courier
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
0.1. Email address
0.2. First name and last name
0.3. Phone number
0.4. Address, State, Province, ZIP/Postal code, City
0.5. Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
0.1. Session Cookies: We use Session Cookies to operate our Service.
0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
0.3. Security Cookies: We use Security Cookies for security purposes.
0.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
5.Use of Data
Lightbeam Courier uses the collected data for various purposes:
0.1. to provide and maintain our Service;
0.2. to notify you about changes to our Service;
0.3. to allow you to participate in interactive features of our Service when you choose to do so;
0.4. to provide customer support;
0.5. to gather analysis or valuable information so that we can improve our Service;
0.6. to monitor the usage of our Service;
0.7. to detect, prevent and address technical issues;
0.8. to fulfil any other purpose for which you provide it;
0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
0.12. in any other way we may describe when you provide the information;
0.13. for any other purpose with your consent.
6. Retention of Data
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7.Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
0.1. Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
0.2. Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
0.3. Other cases. We may disclose your information also:
0.3.1. to our subsidiaries and affiliates;
0.3.2. to contractors, service providers, and other third parties we use to support our business;
0.3.3. to fulfill the purpose for which you provide it;
0.3.4. for the purpose of including your company’s logo on our website;
0.3.5. for any other purpose disclosed by us when you provide the information;
0.3.6. with your consent in any other cases;
0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
10. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
12. CI/CD tools
We may use third-party Service Providers to automate the development process of our Service.
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
14. Behavioral Remarketing
15. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
16. Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18.
If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
18. Contact Us
0.1. By email: email@example.com
0.2. By phone number: (647) 453-9074
Thank you for reading our privacy agreement. Do you have any questions or concerns?🤔
TERMS AND CONDITIONS FOR COURIERS
As a Lightbeam Courier Delivery Agent you will receive alerts on your smart phone. You can access step-by-step instructions in our mobile app for picking up an order and delivering it to the customer. We will work together to make sure we provide top level service to all our customers at all times. Our couriers and Lightbeam Courier will build this community based company together and grow in the process.
Transportation: Couriers can walk, ride bicycles, drive vehicles, or use public transportations in order to reach destinations in order to deliver messages or materials.
Vehicles: Courier driver is responsible for maintaining his/her vehicle, which includes fueling costs, routine servicing and any repairs needed to keep the vehicle reliable.
Documents: Drivers must carry proof of insurance, vehicle registration and valid driver license.
Physical Conditions: Drivers should be in good physical condition and general health. The performance of physical activities which include but are not limited to considerable use of your arms, legs, moving your whole body, such as climbing, lifting, balancing, walking, and handling of materials.
Load/Unload: Load vehicles with listed goods up to 60 Pounds, ensuring goods are loaded correctly while taking precautions with fragile goods. Unload and sort items collected along the delivery path.
Dress code: Should always wear clean clothing and be nicely groomed when representing Lightbeam Courier for pickup/delivery.
Mobile Phone: Must have a smart phone with a data plan. Mobile phone must be turned on after accepting an order to delivery. Maintain enough battery charge after accepting an order and must call the dispatcher in case of battery or mobile phone failures. Courier driver should have a car charger.
Accepting Orders: Couriers should not wait to accept high value orders only. Order accepting pattern will be evaluated by Lightbeam Courier system and such actions may cause negative driver ratings.
Customer Privacy: Drivers should not accept any open boxes. Need the approval of the dispatcher if such packages are to be accepted. Couriers should respect our customers and not unpack or leave the parcels unattended at any time for any reason. In any case, in which the package looks suspicious they should contact dispatch and follow given instructions.
Communication: Couriers should not directly communicate (phone, text, email etc) with customers unless dispatch asks them to. Always stay in contact with dispatchers when additional pickups are required.
Lost/Stolen Parcels: Couriers take full responsibility for the orders they carry. Couriers, who have lost or stolen parcels, should immediately contact dispatch. Losing package will have negative ratings for couriers and can cause termination/involving law enforement if events occur.
Emergency: If courier is unable to deliver an order for any emergency reasons, they should contact dispatch to arrange another courier to continue his/her delivery and meet the service time.
Handover Parcels: Couriers are not allowed to handover parcels to other couriers or friends/family members to complete an order. If they are unable to complete a delivery they should immediately contact dispatch to make the necessary arrangements.
Validate order: Only pick up and deliver items/quantities that are specified in order details. Report any discrepancies to dispatcher and make the necessary corrections.
Deadline Awareness: Ensure secure delivery of packages as per service times. Driver takes responsibility of pickup and delivery after accepting orders. Must contact dispatcher and make necessary arrangements if service deadline is breached. Report expected delays to dispatchers and make necessary arrangements.
Couriers should have good knowledge about routes for orders they accept. Plan and follow the most efficient routes for delivering goods. Be familiar with the local area and must have a good understanding of traffic patterns.
Parking/Traffic Offense: Couriers are responsible for any parking tickets and / or any road traffic offences/fines.
Safety Equipment/Precautions: Should use headset/Bluetooth/any hands-free system while driving or riding bicycle for safety reasons. Bicycle messenger should always wear safety gear (Helmet) and carry a bicycle lock at all times.
Health Safety Insurance: Lightbeam Courier does not provide any employee health/safety insurance or benefits. Couriers should understand that this is an independent contract position and Lightbeam Courier will not be responsible for couriers’ health and safety.
Signature Capturing: Obtain first/last name along with signatures at both pickup and delivery using Lightbeam Courier mobile application. Must update order pickup and order delivery status using mobile app for every order.
Business License: Couriers do not require a business license to work with Lightbeam.
Customer Feedback: Must be reliable, self-motivated and possess outstanding customer relation skills. Customer is surveyed to provide courier performance feedback for every order. Every courier will be evaluated using ratings provided by customers. Courier’s commission will be affected upon negative customer feedback and may cause termination of employment if issue is very severe.