FAQ's

Can I place orders after hours?

Orders can be placed online 24/7- 365 using our online booking feature; however orders placed after 5pm will not be processed until our next business day in most cases.

 

How can I set up an account?

Lightbeam Courier offers two types of accounts to their clients:

 

1. A Guest account where the client can create an account through the LightbeamCourier.com.com site and start using it right away.

 

2. The other type of account is a “Managed Account”. Please contact our sales department in order to further discuss the benefits of opening managed accounts at:Dispatch@Lightbeamcourier.com or 647-453-9074

 

Is my personal information secured?

Lightbeam Courier ensures the protection of all personal information and transactions through our 256 bit SSL encryption model. Lightbeam Courier does not save cookies nor do we sell personal information to any third parties.


 

What is a Lightbeam Courier community driver?

Any approved Lightbeam Courier driver who operates locally within Lightbeam Courier  greater area of operation is known as a community driver.

 

How can Lightbeam Courier ensure the quality of its drivers and maintain excellent customer experiences?

Each driver is validated using face to face interviews, validating driver license/driver abstract, proof of residence, references and criminal background check. Customers are sent an order confirmation with the name of the driver. After each interaction with a courier, an email is sent to the customer to provide feedback on the quality of the service provided.

 

Within which regions and/or distances is same day delivery possible? Our initial jurisdictions include Toronto (GTA), Pickering, Ajax, Oakville, Milton, Hamilton, Kitchener, Guelph, Waterloo, Niagara Falls, Cambridge, Windsor and Ottawa. Orders within 100KM are considered same day delivery within the above territories. Orders outside of our jurisdiction will  be accepted by our system but clients will be requested to contact dispatcher for further information.


 

How do you charge for the shipments?

Lightbeam Courier charges base price for the first 20KM based on the type of service requested. Additional charges are calculated based on distance, weight, type of service, and the type of vehicle required for the service. Please visit our GET QUOTE page or contact our sales department for further rate information at Dispatch@Lightbeamcourier.com or 647-453-9074

 

How can I request a POD (proof of delivery)?

An email delivery notification is sent to the client after completion of each order. Also Clients with a managed account can login to the customer account portal to view POD as well as the names/signatures of the shipper and receiver.

 

What services are available through the Lightbeam Courier Website?

Many services are available online including opening accounts, placing orders, tracking orders real-time, paying for orders, obtaining price quotes, POD, viewing invoices, order history, digital waybill, creating and utilizing an address book.

 

What services cannot be completed through my online account?

Disputing orders. Cancelling orders and making changes to orders CAN be done online. Client can alsso contact dispatch in order to make the necessary adjustments.

 

Where can I find my old orders online?

Every order’s history can be viewed online in customer side portal thru mobile app or desktop.

 

What happens if the shipper is not available at the pick-up location?

The driver will first call the customer to ensure they are not at the location. The driver will then wait a maximum of 10 minutes. If the customer is still not present, alternative arrangements will be made with the dispatcher and an extra charge will be added to the delivery bill

 

Can I amend or cancel my delivery?

If any amendments need to be made to your order, including cancellations, then you must contact Lightbeam Courier Customer Service as soon as possible. The timing of the cancellation or nature of the amendment will determine if any additional charges are to be incurred by the customer.

 

What are the limits in weight, height, length, width for car, minivan, and cargo van?

Car's maximum weight is up to 175 pounds and the maximum dimensions in inches are 28L x 25w X 25H. Mini Van's maximum weight is up to 350 pounds and the maximum dimensions in inches are 80L x 36W x 36H. Cargo Van's maximum weight is up to 3000 pounds and the maximum dimensions in inches are 100L x 50W x 45H inches.



Can I ship dangerous/illegal goods on any service?

All delivery orders must be legal products, not in contradiction with any local, state, provincial, federal or international laws. Lightbeam Courier will not deliver any packages deemed illegal, and maintains the right to contact the proper authorities. Other non-deliverable products include dangerous goods or hazardous materials, firearms and live animals.

 

Can I ship unpacked items?

It is up to the client or agent responsible for shipping products to ensure that the product is properly packaged. Lightbeam Courier does not accept responsibility for any products damaged due to poor packaging by client or shipper. Furthermore, Lightbeam Courier reserves the right to refuse products they consider improperly packaged without liability to deliver package on time. Refunds will not be issued for improperly packaged products.

 

Can your couriers bring waybills?

Lightbeam Courier’s focus on being eco-friendly is also reflected in our technology which allows us to be completely paperless. Customers can view their waybills anytime by logging into their customer portal.

 

What happens if the driver fails to deliver a package?

If the driver fails to deliver a package for what is considered an avoidable reason (forgot address, delivered to wrong address) then delivery will be corrected free of charge. If the reason is considered unavoidable (extreme weather, car accident), then dispatcher will contact customer to alert them of such issues and alternate arrangements will be made.

 

Is my service type always guaranteed?

There are many factors beyond our control which limit us from being able to provide a guarantee for our delivery times including natural disasters or inclement weather, traffic and construction.


 

What if my package is lost or stolen?

It is up to the customer to retain a copy, image, or scan of any important documents being delivered by Lightbeam Courier. Liability for each package is limited to USD $100 on ‘guest deliveries’. Claim forms are available when completing delivery order with Lightbeam Courier.

Also we are proud to say in our 4 years of business and thousands of parcels delivered we have had:

 

0 Lost Parcels ‼️

0 Damaged Parcels ‼️  (Updated as of March 2021)



What is the refund policy?

Lightbeam Courier will investigate each instance on a case by case basis to determine if a refund is applicable. Any refunds will be returned to the credit card used to make payment.

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